The "last mile" is a term used in the telecommunications industry to describe the technology used to provide the last mile of connectivity between the service provider and the customer.
Similarly,..
The "last mile" is a term used in the telecommunications industry to describe the technology used to provide the last mile of connectivity between the service provider and the customer.
Similarly,..
The customer churn rate in a subscription-based ISP business is a measure of the number of subscribers/customers that cancel their services over a specified period of time, e.g. a monthly churn rate..
Fast-growing businesses can very quickly find that investment in disparate software products doesn’t yield the results they need. Siloed software creates islands of knowledge that is difficult to..
Losing customers is as natural to business as gaining them. ‘Customer Churn’ is a measurement of your customer gain-to-loss ratio. Low churn indicates a well performing business in a stable..
"Provisioning" specifically refers to the act of setting up or configuring the necessary hardware and software to activate a customer's purchased services. Automating that process results in, amongst..
It’s tough being a customer service representative. You’re the front line of the business dealing with both happy customers (yay), and some very unhappy customers (not very yay).
It’s quite rewarding..
The nature of the ISP industry demands that those who operate in this playing field constantly improve their internal processes as a means of retaining and growing their customer base. An Internet..
More and more businesses are realising the benefits automation can bring them and their core departments such as Operations, Support, Marketing, Sales, and of course, Finance.
For a time-starved..
Business efficiency is one of the key reasons to automate your business. ‘Efficiency’ however is defined by a number of factors - all of which are equally important when determining the overall..
Revenue assurance is one of the main challenges for any organisation. This holds especially true for Internet Service Providers (ISPs), who operate in a business climate where new competition arrives..
Revenue leakage sucks. It literally sucks revenue away from your bottom line.
As Revenue Leakage refers to revenue or potential revenue that is lost through processes/transactions, stemming the flow..
SOLIDitech
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