"Provisioning" specifically refers to the act of setting up or configuring the necessary hardware and software to activate a customer's purchased services. Automating that process results in, amongst..
It’s tough being a customer service representative. You’re the front line of the business dealing with both happy customers (yay), and some very unhappy customers (not very yay).
It’s quite rewarding..
The nature of the ISP industry demands that those who operate in this playing field constantly improve their internal processes as a means of retaining and growing their customer base. An Internet..
More and more businesses are realising the benefits automation can bring them and their core departments such as Operations, Support, Marketing, Sales, and of course, Finance.
For a time-starved..
Business efficiency is one of the key reasons to automate your business. ‘Efficiency’ however is defined by a number of factors - all of which are equally important when determining the overall..
Revenue assurance is one of the main challenges for any organisation. This holds especially true for Internet Service Providers (ISPs), who operate in a business climate where new competition arrives..
Revenue leakage sucks. It literally sucks revenue away from your bottom line.
As Revenue Leakage refers to revenue or potential revenue that is lost through processes/transactions, stemming the flow..
Revenue Leakage [shiver… say it again] Revenue Leakage. We all fear it, but it really is a terrible term. Why - because it doesn’t actually identify the problem. The real problem lies in not knowing..
What is Automation: Using a set of preprogrammed workflows to convert a manual task with consistent and repeatable steps into one which a computer completes for you.
Customer Portals are seriously useful for account self-administration. They save time-consuming phone calls and confused customers. But when done badly, Customer Portals can become a singular point..
Access Control is all about security. And the best approach to security is to have multiple secure layers. Access Control is just one of those layers (albeit the first).
Think about a house: Before..
Efficiency is your biggest challenge. It’s an ever evolving behemoth that includes numerous departments, moving parts and duct-taped together processes. But you’ve got it under control and things..
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