As networks and application delivery models evolve, security remains top of the mind for IT managers. ISPs hold volumes of sensitive customer information that include personal, financial and other..
“The customer is always right”. “The customer is king”. “Make the customer feel at home”. “Smile and nod”. “Think happy thoughts”. You’ve heard all of this advice before but are you really heeding it?
One thing that most ISPs have in common is some sort of billing system to handle their subscription-based and ad-hoc billing. For some ISPs this billing system may be a simple spreadsheet. For..
The technology arena is very much a dynamic one, with new developments hitting the scene almost daily. Companies are constantly challenged to bring best-of-breed products and solutions to challenging..
When done right, business process automation can help organisations achieve much higher levels of productivity by removing countless redundant processes and workflows that no longer serve the company.
The "last mile" is a term used in the telecommunications industry to describe the technology used to provide the last mile of connectivity between the service provider and the customer.
Similarly,..
The customer churn rate in a subscription-based ISP business is a measure of the number of subscribers/customers that cancel their services over a specified period of time, e.g. a monthly churn rate..
Fast-growing businesses can very quickly find that investment in disparate software products doesn’t yield the results they need. Siloed software creates islands of knowledge that is difficult to..
Losing customers is as natural to business as gaining them. ‘Customer Churn’ is a measurement of your customer gain-to-loss ratio. Low churn indicates a well performing business in a stable..
"Provisioning" specifically refers to the act of setting up or configuring the necessary hardware and software to activate a customer's purchased services. Automating that process results in, amongst..
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