---
title: The SOLID Blog | Customer Self-Service
description: "Customer Self-Service | The Business Automation Blog: We deliver tips and tricks, best practices and strategic guidance that allows you to better serve your customers."
---

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# SOLID Business Automation Blog

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[Customer Self-Service](https://blog.soliditech.com/blog/topic/customer-self-service)

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### Posts by Topic

- [Business Automation (24)](https://blog.soliditech.com/blog/topic/business-automation)
- [Customer Service (12)](https://blog.soliditech.com/blog/topic/customer-service)
- [Project Management (11)](https://blog.soliditech.com/blog/topic/project-management)
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- [Data Reporting (5)](https://blog.soliditech.com/blog/topic/data-reporting)
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- [Financial Processes (3)](https://blog.soliditech.com/blog/topic/financial-processes)
- [Integrated Solutions (3)](https://blog.soliditech.com/blog/topic/integrated-solutions)
- [Revenue Leakage (3)](https://blog.soliditech.com/blog/topic/revenue-leakage)
- [Customer Self-Service (2)](https://blog.soliditech.com/blog/topic/customer-self-service)
- [Customer Portals (1)](https://blog.soliditech.com/blog/topic/customer-portals)
- [Efficiency (1)](https://blog.soliditech.com/blog/topic/efficiency)
- [Time to Market (1)](https://blog.soliditech.com/blog/topic/time-to-market)

- [Read More **
  
  
  
  02 Dec
  
  ![](https://blog.soliditech.com/hubfs/5-%5BGreat%5D-Reasons-to-Automate-your-Customer-Portal---UPDATED.png)
  
  ** Customer Self-Service
  
  5 [Great] Reasons to Automate your Customer Portal
  
  Customer portals are like email signatures - ‘property’ owned by you that is very rarely taken full advantage of. Rather than an afterthought (i.e. more than a simple, but non-functional place where..
  
  
  
  
  
  ** Annette Gardner 
  
  
  
  ](https://blog.soliditech.com/blog/5-great-reasons-to-automate-your-customer-portal)
- [Read More **
  
  
  
  07 Jul
  
  ![](https://blog.soliditech.com/hubfs/horse-and-carriage.png)
  
  ** Customer Self-Service
  
  Automation and Customer Self-Service Go Together Like a Horse and Carriage
  
  When done right, business process automation can help organisations achieve much higher levels of productivity by removing countless redundant processes and workflows that no longer serve the company.
  
  
  
  
  
  ** Charles Musto 
  
  
  
  ](https://blog.soliditech.com/blog/automation-and-customer-self-service-go-together-like-a-horse-and-carriage)

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