You can’t seem to read an article these days without bumping into terms like ‘Business Process Automation’, ‘BSS/OSS’, or ‘Automated operations’. These terms are popular because they describe real..
Embarking on an automation project is never undertaken lightly. Business operations and processes affect almost every part of your business; from Agents on the ground, to Engineers, to Finance and..
As we all know, setting up a successful automated provisioning process isn’t as simple as just stringing a few tasks together with mailto links and hitting “go live”.
Complications arise because of..
Customer portals are like email signatures - ‘property’ owned by you that is very rarely taken full advantage of. Rather than an afterthought (i.e. more than a simple, but non-functional place where..
When it comes to billing, even the smallest mistake can have the most severe impact on your bottom line.
ISP Finance departments capture, process and organise volumes of personal, transactional and..
As a CIO or COO you’re constantly seeking out simplified systems that give you a competitive edge. Simplification means fewer errors, less expense, better (and quicker) service delivery, stronger..
As networks and application delivery models evolve, security remains top of the mind for IT managers. ISPs hold volumes of sensitive customer information that include personal, financial and other..
“The customer is always right”. “The customer is king”. “Make the customer feel at home”. “Smile and nod”. “Think happy thoughts”. You’ve heard all of this advice before but are you really heeding it?
One thing that most ISPs have in common is some sort of billing system to handle their subscription-based and ad-hoc billing. For some ISPs this billing system may be a simple spreadsheet. For..
The technology arena is very much a dynamic one, with new developments hitting the scene almost daily. Companies are constantly challenged to bring best-of-breed products and solutions to challenging..
When done right, business process automation can help organisations achieve much higher levels of productivity by removing countless redundant processes and workflows that no longer serve the company.
Comment