Integrated online sign up is all about integrating your online sales process into your billing platform. Depending on your platform, this can mean that your coverage, products, and payment options..
If you think that great service is the sole responsibility of the Customer Services Team - then think again. It takes an entire, connected team to deliver great service. Let me explain with an..
We’re currently in the age of digital transformation. With so many businesses embracing transformation, our experience has been that the most successful ones have an understanding of how software..
If you’re teaming up with a software development team to work on your business’ software solution, chances are you may hear the word ‘Agile’ thrown around at some point. Are they just talking about..
Will automating more operations within your business mean that you should reduce your staff compliment? No, not necessarily. Whilst automation will greatly increase the efficiency and quality of your..
Properly appreciating the value of software can be difficult. When you purchase a shiny new car, you get a full feast of the senses. The new paint glistening, the curvature of the car, the..
What is the role of the customer during a software development project? How, and how much, do you need to be involved to get the best return on your investment? In this article, we explore the..
What happens during a software development project? Is there more to it than a collection of introverted techie engineers sipping coffee from Star Wars-branded mugs? In this article, we provide a..
If you’ve spent even a moderate amount of time around developers or the software industry, chances are you have heard the term ‘API’ thrown around. As likely as it is that plenty of developers love..
We use Software every. Single. Day. And it’s constantly changing - the cell phone you had 3 years ago seems, well, quite antiquated compared to the latest cell phones available today. As technology..
You’re about to invest in a new software solution or enhance existing functionality. You’ve got your software partner, spec’d out your requirements, had the necessary workshops and have received your..
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