Customer Education is all about teaching customers how to use, and to realise value from your products or services. This kind of education is especially important if you’re an Internet Service..
With changes in technology and the rise of a global pandemic, customers are increasingly uninterested in having direct contact with company representatives; face-to-face, or otherwise. Time-strapped..
Integrated ISP online sign up is where your Internet Service Provider business tools are integrated into your ecommerce website. An investment in custom software like this isn’t taken lightly though,..
Integrated ISP online sign up is where your Internet Service Providers business tools are integrated into your ecommerce website. That is, features such as feasibility checks, product information,..
Customer experience can be defined by a number of factors, but broadly it boils down to:
If you think that great service is the sole responsibility of the Customer Services Team - then think again. It takes an entire, connected team to deliver great service. Let me explain with an..
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You pressed 3, goodbye. Click. Beeeeeeep…
We’ve all been through..
“The customer is always right”. “The customer is king”. “Make the customer feel at home”. “Smile and nod”. “Think happy thoughts”. You’ve heard all of this advice before but are you really heeding it?
The customer churn rate in a subscription-based ISP business is a measure of the number of subscribers/customers that cancel their services over a specified period of time, e.g. a monthly churn rate..
Losing customers is as natural to business as gaining them. ‘Customer Churn’ is a measurement of your customer gain-to-loss ratio. Low churn indicates a well performing business in a stable..
It’s tough being a customer service representative. You’re the front line of the business dealing with both happy customers (yay), and some very unhappy customers (not very yay).
It’s quite rewarding..
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