--- title: The SOLID Blog | Customer Service description: "Customer Service | The Business Automation Blog: We deliver tips and tricks, best practices and strategic guidance that allows you to better serve your customers." --- [![SOLIDitech Business Automation](https://blog.soliditech.com/hs-fs/hub/343611/file-1491814142.png?width=1024&name=file-1491814142.png "SOLIDitech Business Automation")](https://blog.soliditech.com/blog) ** [![Blog Home](https://no-cache.hubspot.com/cta/default/343611/f345118a-fb72-4618-86d2-482d3380b6d0.png)](https://cta-redirect.hubspot.com/cta/redirect/343611/f345118a-fb72-4618-86d2-482d3380b6d0) ** # SOLID Business Automation Blog Filter by Category [show all](https://blog.soliditech.com/blog) [Customer Service](https://blog.soliditech.com/blog/topic/customer-service) Filter by Category ** - [Show All ](http://thoughtmate-1.hs-sites.com/orange-blog) - [Customer Service](https://blog.soliditech.com/blog/topic/customer-service) ### Posts by Topic - [Business Automation (24)](https://blog.soliditech.com/blog/topic/business-automation) - [Customer Service (12)](https://blog.soliditech.com/blog/topic/customer-service) - [Project Management (11)](https://blog.soliditech.com/blog/topic/project-management) - [Data Security (10)](https://blog.soliditech.com/blog/topic/data-security) - [Billing (9)](https://blog.soliditech.com/blog/topic/billing) - [Custom Software Development (8)](https://blog.soliditech.com/blog/topic/custom-software-development) - [Data Reporting (5)](https://blog.soliditech.com/blog/topic/data-reporting) - [Collections (4)](https://blog.soliditech.com/blog/topic/collections) - [Development Knowledge (4)](https://blog.soliditech.com/blog/topic/development-knowledge) - [Provisioning (4)](https://blog.soliditech.com/blog/topic/provisioning) - [Financial Processes (3)](https://blog.soliditech.com/blog/topic/financial-processes) - [Integrated Solutions (3)](https://blog.soliditech.com/blog/topic/integrated-solutions) - [Revenue Leakage (3)](https://blog.soliditech.com/blog/topic/revenue-leakage) - [Customer Self-Service (2)](https://blog.soliditech.com/blog/topic/customer-self-service) - [Customer Portals (1)](https://blog.soliditech.com/blog/topic/customer-portals) - [Efficiency (1)](https://blog.soliditech.com/blog/topic/efficiency) - [Time to Market (1)](https://blog.soliditech.com/blog/topic/time-to-market) - [Read More ** 07 Sep ![10 Signs You're Great at Customer Education](https://blog.soliditech.com/hubfs/10-signs-youre-good-at-customer-education.png) ** Customer Service 10 Signs You're Great at Customer Education Customer Education is all about teaching customers how to use, and to realise value from your products or services. This kind of education is especially important if you’re an Internet Service.. ** Nicole Cogill ](https://blog.soliditech.com/blog/10-signs-youre-great-at-customer-education) - [Read More ** 10 Aug ![The Benefits and Pitfalls of Online Customer Self-Service](https://blog.soliditech.com/hubfs/The-Benefits-and-Pitfalls-of-Online-Customer-Self-Service_Main-graphic.png) ** Customer Service The Benefits and Pitfalls of Online Customer Self-Service With changes in technology and the rise of a global pandemic, customers are increasingly uninterested in having direct contact with company representatives; face-to-face, or otherwise. Time-strapped.. ** Wade Profe ](https://blog.soliditech.com/blog/the-benefits-and-pitfalls-of-online-customer-self-service) - [Read More ** 08 Jun ![5 Benefits of Integrated ISP Online Sign Up](https://blog.soliditech.com/hubfs/Feature-Image_Benefits-of-integrated-online-signup.jpg) ** Customer Service 5 Benefits of Integrated ISP Online Sign Up Integrated ISP online sign up is where your Internet Service Provider business tools are integrated into your ecommerce website. An investment in custom software like this isn’t taken lightly though,.. ** Nicole Cogill ](https://blog.soliditech.com/blog/5-benefits-of-integrated-isp-online-sign-up) - [Read More ** 24 May ![What is Integrated ISP Online Sign up?](https://blog.soliditech.com/hubfs/2021_What-is-Integrated-ISP-Online-Sign-up.png) ** Customer Service What is Integrated ISP Online Sign up? Integrated ISP online sign up is where your Internet Service Providers business tools are integrated into your ecommerce website. That is, features such as feasibility checks, product information,.. ** Nicole Cogill ](https://blog.soliditech.com/blog/what-is-integrated-isp-online-sign-up) - [Read More ** 06 May ![The 4 Essentials of a Great Customer Experience](https://blog.soliditech.com/hubfs/The-4-Essentials-of-a-Great-Customer-Experience_Main-Blog-Image.png) ** Customer Service The 4 Essentials of a Great Customer Experience Customer experience can be defined by a number of factors, but broadly it boils down to: 1. How easy it was for your customer to perform a needed action (e.g. signing up for a service), and 2. How your.. ** Annette Gardner ](https://blog.soliditech.com/blog/the-4-essentials-of-a-great-customer-experience) - [Read More ** 25 Jan ![It Takes a Connected Team to Deliver Great Service](https://blog.soliditech.com/hubfs/It-Takes-a-Connected-Team-to-Deliver-Great-Service.jpg) ** Customer Service It Takes a Connected Team to Deliver Great Service If you think that great service is the sole responsibility of the Customer Services Team - then think again. It takes an entire, connected team to deliver great service. Let me explain with an.. ** Annette Gardner ](https://blog.soliditech.com/blog/it-takes-a-connected-team-to-deliver-great-service) - [Read More ** 13 May ![](https://blog.soliditech.com/hubfs/how-to-stop-customer-service-automationfrom-annoying-your-customers---UPDATED.png) ** Customer Service How to Stop Customer Service Automation from Annoying your Customers To start reading this article, press 1. To skip to the conclusion, press 2. To speak to a customer service representative, press 3. You pressed 3, goodbye. Click. Beeeeeeep… We’ve all been through.. ** Callan Wienburg ](https://blog.soliditech.com/blog/how-to-stop-customer-service-automation-from-annoying-your-customers) - [Read More ** 16 Sep ![](https://blog.soliditech.com/hubfs/how-to-outsmart-your-peers---UPDATED.png) ** Customer Service Customer Service Advice: How to Outsmart Your Peers “The customer is always right”. “The customer is king”. “Make the customer feel at home”. “Smile and nod”. “Think happy thoughts”. You’ve heard all of this advice before but are you really heeding it? ** Charles Musto ](https://blog.soliditech.com/blog/customer-service-advice-how-to-outsmart-your-peers) - [Read More ** 03 Jun ![](https://blog.soliditech.com/hubfs/reduce-churn---UPDATED.png) ** Customer Service 10 Tactics to Reduce Customer Churn The customer churn rate in a subscription-based ISP business is a measure of the number of subscribers/customers that cancel their services over a specified period of time, e.g. a monthly churn rate.. ** Charles Musto ](https://blog.soliditech.com/blog/10-tactics-to-reduce-customer-churn) - [Read More ** 05 May ![](https://blog.soliditech.com/hubfs/customer-service---benefits-of-automation---UPDATED.png) ** Customer Service Customer Service: How to Use all the Benefits of Automation Modern day businesses are facing increasing pressure to find ways of interfacing with their client base in more efficient and creative ways. A minute in the digital age can be an eternity, with.. ** Charles Musto ](https://blog.soliditech.com/blog/customer-service-how-to-use-all-the-benefits-of-automation) - [Read More ** 16 Apr ![](https://blog.soliditech.com/hubfs/4-Reasons-You-Shouldnt-Ignore-Customer-Churn---UPDATED.png) ** Customer Service 4 Reasons You Shouldn't Ignore Customer Churn Losing customers is as natural to business as gaining them. ‘Customer Churn’ is a measurement of your customer gain-to-loss ratio. Low churn indicates a well performing business in a stable.. ** Annette Gardner ](https://blog.soliditech.com/blog/4-reasons-you-shouldnt-ignore-customer-churn) - [Read More ** 24 Mar ![](https://blog.soliditech.com/hubfs/7-Top-Customer-Service-Tips-for-Dealing-with-Unhappy-Customers---UPDATED.png) ** Customer Service 7 Top Customer Service Tips for Dealing with Unhappy Customers It’s tough being a customer service representative. You’re the front line of the business dealing with both happy customers (yay), and some very unhappy customers (not very yay). It’s quite rewarding.. ** Annette Gardner ](https://blog.soliditech.com/blog/7-top-customer-service-tips-for-dealing-with-unhappy-customers) [**](https://blog.soliditech.com/blog/topic/customer-service/page/1#) [1](https://blog.soliditech.com/blog/topic/customer-service/page/1) [**](https://blog.soliditech.com/blog/topic/customer-service/page/1#) ### Comment ## Subscribe To Blog ### Subscribe to Email Updates ### contact SOLIDitech Block B, Aintree Park Cnr Doncaster and Loch Road Kenilworth, 7708 +27 86 137 0200 [sales@soliditech.com](mailto:sales@soliditech.com) ### Software ### Recent Posts ### connect with us [**](https://www.facebook.com/soliditech) [**](https://twitter.com/soliditech) [**](http://google.com/+Soliditech-business-automation) [**](http://www.linkedin.com/company/soliditech-pty-ltd) © Copyright 2021 | All Rights Reserved | SOLIDitech (Pty) Ltd