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SOLID Business Automation Blog

3 Helpful Tips to Develop a Great Collections Process

Posted by Kirstin Sprenger de Rover

11-Jan-2018 09:00:00

A collections process is essentially designed to make sure your customers pay you (on time). A great collections process does this and more; giving you an auditable, reportable view on exactly who owes you what, and how long that payment has been outstanding for.

You shouldn’t count your chickens before they hatch, but you can (hopefully) rely on your payment system to foresee your company’s future metaphorical eggs, or payments.

We have “boiled’ it down for you and created a list of 3 helpful tips to develop a great collections process:

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Topics: Business Automation, Financials, Collections

6 Things That’ll Make a Big Difference With Your Time to Market

Posted by Kirstin Sprenger de Rover

21-Nov-2017 10:00:00

In today’s society, where customers expect near-instant gratification, it can seem just about impossible to reach the market with your brand new product before your market has gotten bored and moved on to the next ‘big thing’.

Time to market (TTM) can either make or break the success of your company’s new product; it’s the length of time a company takes to conceive, process and deliver a product to their customers. Think of it as a piece of the foundation towards the success of your new product.

As shortening TTM can be no easy feat, here are 6 things you can do to make it as realistically short as possible:

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Topics: Efficiency, Tips, Time to Market

Benefits of Automation: 7 Things I Wish I’d Known Earlier

Posted by Kirstin Sprenger de Rover

05-Sep-2017 10:00:00

You use automation every day; recording your favourite TV shows and being thankful for Facebook birthday reminders, even the sprinklers in your garden are automated. The benefits of automation don’t only make our daily lives easier, they make it possible for businesses to thrive. Instead of focusing on repetitive admin tasks, they can focus on figuring out how to get us to Mars.

Automation is used to simplify and speed up operational processes, making mundane and time-consuming tasks a thing of the past. I kinda wish I’d known about the benefits of automation a bit earlier on in my career. I wouldn’t have wasted as much time copying and pasting, that’s for sure.

So, to make sure you don’t waste as much time as I have, I’ve created a list of the top 7 benefits of automation that lay it all out for you.

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Topics: Business Automation, Process Automation, Benefits, Automation Feature

How to Build a Promotion-Worthy Data Presentation: A 10-Step Checklist

Posted by Kirstin Sprenger de Rover

13-Jul-2017 09:00:00

When you’re standing in front of what feels like a stadium full of people with your data presentation ready to go, sometimes picturing everyone in their underwear is not enough. Business news daily claims that the number one soft skill in the work environment is good communication, so there is little you can do to avoid having to speak to a group of people at some point in your career.

Even worse, according to Huffpost we lose up to 75% of information thrown at us on a daily basis. So you could go to all that effort, only to have 75% of what you say immediately forgotten. Not good. Especially when you’re trying to nail that next promotion.

Ace your next presentation (and make sure you stay memorable) by following our handy checklist below; you can even download an interactive version here. We’ve run through the process from beginning to end and included a bunch of tips to help you prepare for the big moment.

“Spectacular achievement is always preceded by unspectacular preparation.” - Robert H. Schuller.

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Topics: Data Presentation Skills

Improve your Data Presentation Skills with these 6 Tips [Infographic]

Posted by Annette Gardner

29-Mar-2017 10:55:33

As increased importance is placed on data, human attention spans are shrinking (to 8 seconds or less according to the NY Times). This means that in order to deliver a killer data presentation (and grab that next promotion) you need to learn to turn raw data into a relevant, appealing, relatable and memorable presentation.

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Topics: Infographic, Data Presentation Skills

How Automation can Benefit a Small Business

Posted by Annette Gardner

22-Feb-2017 08:13:00

A small business is required to do pretty much the same tasks as a larger business, but with fewer people. This presents a few very specific challenges around processes, time slicing, scalability and skill sets.

Automation can benefit a small business by easing up manual tasks and streamlining processes. Automation also allows you to benefit from the skills of others (affordably), and gives you more time to dedicate to networking; the bread and butter of small business.

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Topics: Business Automation, Process Automation, Small Business

What is Debt Collection Software?

Posted by Annette Gardner

12-Jan-2017 08:30:00

Debt collection software transforms your monthly 3-day ‘find the spreadsheet, update it so it’s accurate(ish) and then try and contact everyone..nicely’ collections trauma into an effective, instant and reliable mechanism for managing debt recovery.

Debt collection software manages your entire debt collection process. It starts with your database and a list of overdue invoices. It then matches money coming into those invoices and if an invoice remains unpaid for a specified amount of time, the ‘debt collection’ process begins.

And this is all done automatically. (Hurrah!).


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Topics: Definitions, Financials, Bad Debt, Collections, reporting

5 Things We All Hate About ISP Billing Software

Posted by Callan Wienburg

02-Sep-2016 11:20:00

When your ISP Billing Software works, it’s brilliant. But when it doesn’t, it could be disastrous for both your pocket and sanity. If the automated processes supporting your billing function are not carefully reviewed and planned in detail, it could result in a plethora of issues including incorrect billing, high support costs or customers receiving bills that are difficult to understand. This leads to a lot of head scratching, sighing and raised tempers - the phrase “Hulk, smash!” Comes to mind.

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Topics: Billing software, ISP Billing

What is a Business Intelligence Dashboard?

Posted by Callan Wienburg

03-Jun-2016 10:00:00

Next time you mundanely plonk your cheeks down on your car seat, don’t just mindlessly look out into the distance. Take note of what’s right under nose. A warning light that flashes when your engine is too hot, another one reminding you that your oil is low, a sign stating that your car’s battery is short of power…

This is your car’s dashboard. It displays a set of visual cues that show the current status of your car. Enter the business intelligence dashboard. This holds the same function as your car’s dashboard, except it is a visual guide to your business. In other words, it is a bunch of pretty pictures that tell you if your business operations are going according to plan.

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Topics: Definitions, Dashboards, business intelligence

How to Stop Customer Service Automation from Annoying your Customers

Posted by Callan Wienburg

13-May-2016 08:45:00

To start reading this article, press 1.

To skip to the conclusion, press 2.

To speak to a customer service representative, press 3.

You pressed 3, goodbye. Click. Beeeeeeep…

We’ve all been through it. Your internet is giving you issues, so you check your provider's website and there’s nothing on there, so you ring up the call centre....

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Topics: Business Automation, Process Automation, Customer Service