As increased importance is placed on data, human attention spans are shrinking (to 8 seconds or less according to the NY Times). This means that in order to deliver a killer data presentation (and grab that next promotion) you need to learn to turn raw data into a relevant, appealing, relatable and memorable presentation.
A small business is required to do pretty much the same tasks as a larger business, but with fewer people. This presents a few very specific challenges around processes, time slicing, scalability and skill sets.
Automation can benefit a small business by easing up manual tasks and streamlining processes. Automation also allows you to benefit from the skills of others (affordably), and gives you more time to dedicate to networking; the bread and butter of small business.
Debt collection software transforms your monthly 3-day ‘find the spreadsheet, update it so it’s accurate(ish) and then try and contact everyone..nicely’ collections trauma into an effective, instant and reliable mechanism for managing debt recovery.
Debt collection software manages your entire debt collection process. It starts with your database and a list of overdue invoices. It then matches money coming into those invoices and if an invoice remains unpaid for a specified amount of time, the ‘debt collection’ process begins.
And this is all done automatically. (Hurrah!).
When your ISP Billing Software works, it’s brilliant. But when it doesn’t, it could be disastrous for both your pocket and sanity. If the automated processes supporting your billing function are not carefully reviewed and planned in detail, it could result in a plethora of issues including incorrect billing, high support costs or customers receiving bills that are difficult to understand. This leads to a lot of head scratching, sighing and raised tempers - the phrase “Hulk, smash!” Comes to mind.
Next time you mundanely plonk your cheeks down on your car seat, don’t just mindlessly look out into the distance. Take note of what’s right under nose. A warning light that flashes when your engine is too hot, another one reminding you that your oil is low, a sign stating that your car’s battery is short of power…
This is your car’s dashboard. It displays a set of visual cues that show the current status of your car. Enter the business intelligence dashboard. This holds the same function as your car’s dashboard, except it is a visual guide to your business. In other words, it is a bunch of pretty pictures that tell you if your business operations are going according to plan.
To start reading this article, press 1.
To skip to the conclusion, press 2.
To speak to a customer service representative, press 3.
You pressed 3, goodbye. Click. Beeeeeeep…
We’ve all been through it. Your internet is giving you issues, so you check your provider's website and there’s nothing on there, so you ring up the call centre....
You can’t seem to read an article these days without bumping into terms like ‘Business Process Automation’, ‘BSS/OSS’, or ‘Automated operations’. These terms are popular because they describe real solutions to problems such as operational visibility and process complexity.
So, it’s clear that automation can actually help, but the most pressing questions you have are ‘how’ and ‘why??’.
To answer your questions we’ve written this guide. It runs through automation from A-Z, explaining how it gives you the information and infrastructure you need to propel your business forward - and why you should automate your business.
Embarking on an automation project is never undertaken lightly. Business operations and processes affect almost every part of your business; from Agents on the ground, to Engineers, to Finance and Technical Support. Adjusting the processes that form the backbone of these functions can be daunting to say the least - even when it is for the ‘greater good’.
Customers usually seek us out once they’ve hit a critical point in their business operations where current processes are no longer manageable and their bottom line is being affected (aka Revenue Leakage).
So - when you’re at a pivotal moment in your business operations history - and you’re kinda NEEDING your automation project to be a success - how do you go about making it happen?
I asked our team of engineers who work daily on automation projects from South Africa to Uganda and everywhere in between, to come up with their best tips - and this is what they said:
As we all know, setting up a successful automated provisioning process isn’t as simple as just stringing a few tasks together with mailto links and hitting “go live”.
Complications arise because of the cross-departmental nature of provisioning processes; Originating from your call centre or Sales teams, they are intrinsically linked through to engineering, installations and then on to the finance department. Not to mention how these internal processes directly and indirectly affect customer satisfaction.
With such a detail orientated and complex collection of processes to compile, understand and automate, it can be hard to keep the bigger picture in mind. So in an effort to make things a little easier for you, we have compiled a complete online automated provisioning checklist you can bookmark and use to make sure your next project is a success.
Customer portals are like email signatures - ‘property’ owned by you that is very rarely taken full advantage of. Rather than an afterthought (i.e. more than a simple, but non-functional place where customers come to be frustrated); your customer portal and its functionality should be automated.