As increased importance is placed on data, human attention spans are shrinking (to 8 seconds or less according to the NY Times). This means that in order to deliver a killer data presentation (and..
A small business is required to do pretty much the same tasks as a larger business, but with fewer people. This presents a few very specific challenges around processes, time slicing, scalability..
Debt collection software transforms your monthly 3-day ‘find the spreadsheet, update it so it’s accurate(ish) and then try and contact everyone..nicely’ collections trauma into an effective,..
When your ISP Billing Software works, it’s brilliant. But when it doesn’t, it could be disastrous for both your pocket and sanity. If the automated processes supporting your billing function are..
Next time you mundanely plonk your cheeks down on your car seat, don’t just mindlessly look out into the distance. Take note of what’s right under nose. A warning light that flashes when your..
To start reading this article, press 1.
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You pressed 3, goodbye. Click. Beeeeeeep…
We’ve all been through..
You can’t seem to read an article these days without bumping into terms like ‘Business Process Automation’, ‘BSS/OSS’, or ‘Automated operations’. These terms are popular because they describe real..
Embarking on an automation project is never undertaken lightly. Business operations and processes affect almost every part of your business; from Agents on the ground, to Engineers, to Finance and..
As we all know, setting up a successful automated provisioning process isn’t as simple as just stringing a few tasks together with mailto links and hitting “go live”.
Complications arise because..
Customer portals are like email signatures - ‘property’ owned by you that is very rarely taken full advantage of. Rather than an afterthought (i.e. more than a simple, but non-functional place..
When it comes to billing, even the smallest mistake can have the most severe impact on your bottom line.
ISP Finance departments capture, process and organise volumes of personal, transactional..
As a CIO or COO you’re constantly seeking out simplified systems that give you a competitive edge. Simplification means fewer errors, less expense, better (and quicker) service delivery, stronger..