Business Process Automation is everywhere and has fast become the ace in a CTO’s pocket. But it’s been around for longer than you think… Much longer. Just think about how ancient water sellers..
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As increased importance is placed on data, human attention spans are shrinking (to 8 seconds or less according to the NY Times). This means that in order to deliver a killer data presentation (and..
A small business is required to do pretty much the same tasks as a larger business, but with fewer people. This presents a few very specific challenges around processes, time slicing, scalability and..
Debt collection software transforms your monthly 3-day ‘find the spreadsheet, update it so it’s accurate(ish) and then try and contact everyone..nicely’ collections trauma into an effective, instant..
You can’t seem to read an article these days without bumping into terms like ‘Business Process Automation’, ‘BSS/OSS’, or ‘Automated operations’. These terms are popular because they describe real..
Embarking on an automation project is never undertaken lightly. Business operations and processes affect almost every part of your business; from Agents on the ground, to Engineers, to Finance and..
As we all know, setting up a successful automated provisioning process isn’t as simple as just stringing a few tasks together with mailto links and hitting “go live”.
Complications arise because of..
Customer portals are like email signatures - ‘property’ owned by you that is very rarely taken full advantage of. Rather than an afterthought (i.e. more than a simple, but non-functional place where..
When it comes to billing, even the smallest mistake can have the most severe impact on your bottom line.
ISP Finance departments capture, process and organise volumes of personal, transactional and..
As a CIO or COO you’re constantly seeking out simplified systems that give you a competitive edge. Simplification means fewer errors, less expense, better (and quicker) service delivery, stronger..
Losing customers is as natural to business as gaining them. ‘Customer Churn’ is a measurement of your customer gain-to-loss ratio. Low churn indicates a well performing business in a stable..
"Provisioning" specifically refers to the act of setting up or configuring the necessary hardware and software to activate a customer's purchased services. Automating that process results in, amongst..
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