Customer experience can be defined by a number of factors, but broadly it boils down to:
If you think that great service is the sole responsibility of the Customer Services Team - then think again. It takes an entire, connected team to deliver great service. Let me explain with an..
We use Software every. Single. Day. And it’s constantly changing - the cell phone you had 3 years ago seems, well, quite antiquated compared to the latest cell phones available today. As..
You’re about to invest in a new software solution or enhance existing functionality. You’ve got your software partner, spec’d out your requirements, had the necessary workshops and have received..
Growth-driven software no longer belongs solely to the IT Department, it's an essential part of every aspect of your business.With so much riding on this investment, you need to make sure you..
Business Process Automation is everywhere and has fast become the ace in a CTO’s pocket. But it’s been around for longer than you think… Much longer. Just think about how ancient water sellers..
A small business is required to do pretty much the same tasks as a larger business, but with fewer people. This presents a few very specific challenges around processes, time slicing, scalability..
Debt collection software transforms your monthly 3-day ‘find the spreadsheet, update it so it’s accurate(ish) and then try and contact everyone..nicely’ collections trauma into an effective,..
You can’t seem to read an article these days without bumping into terms like ‘Business Process Automation’, ‘BSS/OSS’, or ‘Automated operations’. These terms are popular because they describe real..
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