--- title: The SOLID Blog | Annette Gardner description: I’m a Marketing lover that believes in affecting inbound marketing with great content and beautiful design. I also love Pizza and Coffee - in no particular order. --- [![SOLIDitech Business Automation](https://blog.soliditech.com/hs-fs/hub/343611/file-1491814142.png?width=1024&name=file-1491814142.png "SOLIDitech Business Automation")](https://blog.soliditech.com/blog) ** [![Blog Home](https://no-cache.hubspot.com/cta/default/343611/f345118a-fb72-4618-86d2-482d3380b6d0.png)](https://cta-redirect.hubspot.com/cta/redirect/343611/f345118a-fb72-4618-86d2-482d3380b6d0) ** # SOLID Business Automation Blog Filter by Category [show all](https://blog.soliditech.com/blog) [Billing](https://blog.soliditech.com/blog/topic/billing) [Business Automation](https://blog.soliditech.com/blog/topic/business-automation) [Custom Software Development](https://blog.soliditech.com/blog/topic/custom-software-development) [Customer Service](https://blog.soliditech.com/blog/topic/customer-service) [Data Security](https://blog.soliditech.com/blog/topic/data-security) [Project Management](https://blog.soliditech.com/blog/topic/project-management) Filter by Category ** - [Show All ](http://thoughtmate-1.hs-sites.com/orange-blog) - [Billing](https://blog.soliditech.com/blog/topic/billing) - [Business Automation](https://blog.soliditech.com/blog/topic/business-automation) - [Custom Software Development](https://blog.soliditech.com/blog/topic/custom-software-development) - [Customer Service](https://blog.soliditech.com/blog/topic/customer-service) - [Data Security](https://blog.soliditech.com/blog/topic/data-security) - [Project Management](https://blog.soliditech.com/blog/topic/project-management) ### Posts by Topic - [Business Automation (24)](https://blog.soliditech.com/blog/topic/business-automation) - [Customer Service (12)](https://blog.soliditech.com/blog/topic/customer-service) - [Project Management (11)](https://blog.soliditech.com/blog/topic/project-management) - [Data Security (10)](https://blog.soliditech.com/blog/topic/data-security) - [Billing (9)](https://blog.soliditech.com/blog/topic/billing) - [Custom Software Development (8)](https://blog.soliditech.com/blog/topic/custom-software-development) - [Data Reporting (5)](https://blog.soliditech.com/blog/topic/data-reporting) - [Collections (4)](https://blog.soliditech.com/blog/topic/collections) - [Development Knowledge (4)](https://blog.soliditech.com/blog/topic/development-knowledge) - [Provisioning (4)](https://blog.soliditech.com/blog/topic/provisioning) - [Financial Processes (3)](https://blog.soliditech.com/blog/topic/financial-processes) - [Integrated Solutions (3)](https://blog.soliditech.com/blog/topic/integrated-solutions) - [Revenue Leakage (3)](https://blog.soliditech.com/blog/topic/revenue-leakage) - [Customer Self-Service (2)](https://blog.soliditech.com/blog/topic/customer-self-service) - [Customer Portals (1)](https://blog.soliditech.com/blog/topic/customer-portals) - [Efficiency (1)](https://blog.soliditech.com/blog/topic/efficiency) - [Time to Market (1)](https://blog.soliditech.com/blog/topic/time-to-market) ## Annette Gardner ![Annette Gardner](https://blog.soliditech.com/hubfs/Annette-Gardner-Marketing-Manager.png) I’m a Marketing lover that believes in affecting inbound marketing with great content and beautiful design. I also love Pizza and Coffee - in no particular order. Find me on: - [Read More ** 17 Feb ![The Real Test of Reliable Software? Silence.](https://blog.soliditech.com/hubfs/The-Real-Test-of-Reliable-Software-Silence-Main.png) ** Custom Software Development The Real Test of Reliable Software? Silence. When enterprise software is exciting, it’s usually for the wrong reasons (insert month-end panic here).  ** Annette Gardner ](https://blog.soliditech.com/blog/the-real-test-of-reliable-software-silence) - [Read More ** 07 Nov ![What 20 Years of Learning Has Taught Us About Building Better Software](https://blog.soliditech.com/hubfs/What-20-Years-of-Learning-Has-Taught-Us-About-Building-Better-Software.png) ](https://blog.soliditech.com/blog/what-20-years-of-learning-has-taught-us-about-building-better-software) [** Custom Software Development What 20 Years of Learning Has Taught Us About Building Better Software If you’ve ever built software at scale, you’ll know that technology moves faster than people can learn. That’s not a limitation - it’s the reason learning matters. At SOLIDitech, we’ve spent [20 years](https://soliditech.com/celebrating-20-years-of-soliditech-two-decades-of-innovation-growth-and-customer-success/).. ](https://blog.soliditech.com/blog/what-20-years-of-learning-has-taught-us-about-building-better-software) ** Annette Gardner - [Read More ** 01 Oct ![The Ultimate Guide to Client-Developer Collaboration in Software Projects](https://blog.soliditech.com/hubfs/The-Ultimate-Guide-to-Client-Developer-Collaboration-in-Software-Projects.png) ** Project Management The Ultimate Guide to Client-Developer Collaboration in Software Project Management Every business is in the software business. I’m not wrong. From your local bakery sending orders through Uber Eats to your gym with a membership management system. Every single business needs.. ** Annette Gardner ](https://blog.soliditech.com/blog/the-ultimate-guide-to-client-developer-collaboration-in-software-projects) - [Read More ** 10 Aug ![Why Automated Billing is Essential for Growth](https://blog.soliditech.com/hubfs/Why-Automated-Billing-is-Essential-for-Growth.png) ** Billing Why Automated Billing is Essential for Growth The 'business of growth' is becoming ever more important in a world that is faster than it was yesterday. Smart businesses are using automation to keep up, and this is especially true for the.. ** Annette Gardner ](https://blog.soliditech.com/blog/why-automated-billing-is-essential-for-growth-1) - [Read More ** 25 Apr ![6 Best Practices for Implementing a Robust Password Policy](https://blog.soliditech.com/hubfs/6-Best-Practices-for-Implementing-a-Robust-Password-Policy.png) ** Data Security 6 Best Practices for Implementing a Robust Password Policy As an IT Manager, one of your many (many) responsibilities is to establish and manage a robust and effective password policy for your organisation. Easier said than done of course. Especially in an.. ** Annette Gardner ](https://blog.soliditech.com/blog/6-best-practices-for-implementing-a-robust-password-policy) - [Read More ** 13 Apr ![Beyond 123456: Practical Tips to Creating Strong Passwords](https://blog.soliditech.com/hubfs/Beyond-123456-Practical-Tips-to-Creating-Strong-Passwords_Header.png) ** Data Security Beyond 123456: Practical Tips to Creating Strong Passwords Data is arguably one of today’s most valuable commodities, making protecting that data a crucial exercise. Great data security involves a layered approach to defence. One of the first layers in that.. ** Annette Gardner ](https://blog.soliditech.com/blog/beyond-123456-practical-tips-to-creating-strong-passwords) - [Read More ** 25 Aug ![](https://blog.soliditech.com/hubfs/Main-Header-IMage.jpg) ** Business Automation Celebrating our SOLID #WomenInSoftware In South Africa we celebrate Women’s Month in August. Something that we’re very excited about over here at SOLIDitech. The reason is simple: This month is important for us and the tech workforce... ** Annette Gardner ](https://blog.soliditech.com/blog/celebrating-our-solid-womeninsoftware) - [Read More ** 06 May ![The 4 Essentials of a Great Customer Experience](https://blog.soliditech.com/hubfs/The-4-Essentials-of-a-Great-Customer-Experience_Main-Blog-Image.png) ** Customer Service The 4 Essentials of a Great Customer Experience Customer experience can be defined by a number of factors, but broadly it boils down to: 1. How easy it was for your customer to perform a needed action (e.g. signing up for a service), and 2. How your.. ** Annette Gardner ](https://blog.soliditech.com/blog/the-4-essentials-of-a-great-customer-experience) - [Read More ** 25 Jan ![It Takes a Connected Team to Deliver Great Service](https://blog.soliditech.com/hubfs/It-Takes-a-Connected-Team-to-Deliver-Great-Service.jpg) ** Customer Service It Takes a Connected Team to Deliver Great Service If you think that great service is the sole responsibility of the Customer Services Team - then think again. It takes an entire, connected team to deliver great service. Let me explain with an.. ** Annette Gardner ](https://blog.soliditech.com/blog/it-takes-a-connected-team-to-deliver-great-service) - [Read More ** 02 Jul ![](https://blog.soliditech.com/hubfs/Everyone-should-understand-technology---UPDATED.png) ** Business Automation Why Everyone Should Understand Software and its Capabilities We use Software every. Single. Day. And it’s constantly changing - the cell phone you had 3 years ago seems, well, quite antiquated compared to the latest cell phones available today. As technology.. ** Annette Gardner ](https://blog.soliditech.com/blog/why-everyone-should-understand-software-and-its-capabilities) - [Read More ** 19 Jun ![Software Testing: Quality Assurance Testing (QAT) And User Acceptance Testing (UAT)](https://blog.soliditech.com/hubfs/QAT-and-UAT_main-graphi.png) ** Project Management Software Testing: Quality Assurance Testing (QAT) and User Acceptance Testing (UAT) You’re about to invest in a new software solution or enhance existing functionality. You’ve got your software partner, spec’d out your requirements, had the necessary workshops and have received your.. ** Annette Gardner ](https://blog.soliditech.com/blog/difference-quality-assurance-testing-qat-user-acceptance-testing-uat) - [Read More ** 04 Oct ![](https://blog.soliditech.com/hubfs/8-Things-Business-People-Need-to-Know-About-Software---UPDATED.png) ** Business Automation 8 Things You Need to know About Software ### We work with people who do jobs that span almost every business field - Marketing, Customer Support, Finance, Project Management, Stock Management, Deliveries and Engineers (to name a few) - and.. ** Annette Gardner ](https://blog.soliditech.com/blog/8-things-business-people-need-to-know-about-software) [**](https://blog.soliditech.com/blog/author/annette-gardner#) [1](https://blog.soliditech.com/blog/author/annette-gardner/page/1) [2](https://blog.soliditech.com/blog/author/annette-gardner/page/2) [3](https://blog.soliditech.com/blog/author/annette-gardner/page/3) [4](https://blog.soliditech.com/blog/author/annette-gardner/page/4) [5](https://blog.soliditech.com/blog/author/annette-gardner/page/5) [**](https://blog.soliditech.com/blog/author/annette-gardner/page/2) ### Comment ## Subscribe To Blog ### Subscribe to Email Updates ### contact SOLIDitech Block B, Aintree Park Cnr Doncaster and Loch Road Kenilworth, 7708 +27 86 137 0200 [sales@soliditech.com](mailto:sales@soliditech.com) ### Software ### Recent Posts ### connect with us [**](https://www.facebook.com/soliditech) [**](https://twitter.com/soliditech) [**](http://google.com/+Soliditech-business-automation) [**](http://www.linkedin.com/company/soliditech-pty-ltd) © Copyright 2021 | All Rights Reserved | SOLIDitech (Pty) Ltd