SOLID Business Automation Blog

The Ultimate Checklist for Successful Automated Provisioning

Posted by Annette Gardner

17-Dec-2015 08:59:03

As we all know, setting up a successful automated provisioning process isn’t as simple as just stringing a few tasks together with mailto links and hitting “go live”.

Complications arise because of the cross-departmental nature of provisioning processes; Originating from your call centre or Sales teams, they are intrinsically linked through to engineering, installations and then on to the finance department. Not to mention how these internal processes directly and indirectly affect customer satisfaction.

With such a detail orientated and complex collection of processes to compile, understand and automate, it can be hard to keep the bigger picture in mind. So in an effort to make things a little easier for you, we have compiled a complete online automated provisioning checklist you can bookmark and use to make sure your next project is a success.

 

Read More

Topics: Business Automation, Process Automation, Provisioning, Automated Provisioning

5 Signs Your Business Needs Automated Provisioning

Posted by Annette Gardner

04-Nov-2015 08:30:00

As a CIO or COO you’re constantly seeking out simplified systems that give you a competitive edge. Simplification means fewer errors, less expense, better (and quicker) service delivery, stronger controls and more time for you to add value to the business. For ISPs, service provisioning is a core, 24/7 function that occurs at speeds that demand the utmost accuracy and efficiency. In working towards simplification - automated provisioning is key.

In this blog, we’ll identify five signs that your business is relying on the wrong solutions to your service provisioning challenges, and how automated provisioning systems can remove some of those operational headaches.

Read More

Topics: Process Automation, Provisioning

Automated Provisioning: 3 Top Benefits

Posted by Annette Gardner

09-Apr-2015 09:00:00

"Provisioning" specifically refers to the act of setting up or configuring the necessary hardware and software to activate a customer's purchased services. Automating that process results in, amongst other benefits: increased business agility and minimised revenue leakage.

Rather than relying on time consuming and error-prone manual processes, changes to an account’s status are propagated to remote systems instantly; without timely human errors or process-breakdown delays.

In our recently published eBook “How Automated Provisioning Technology Enables Business Agility” we detail 9 ways in which Automated Provisioning supports operations through software, technology and architecture.

In this post, we’ve detailed 3 of those benefits:

Read More

Topics: Business Automation, Process Automation, Provisioning, Automation Feature

What is Provisioning? [In less than 100 words]

Posted by Annette Gardner

02-Jul-2014 10:00:00

Provisioning is a general term which means to provide, or make something available.


In the telecommunications industry it specifically refers to the act of setting up or configuring the necessary hardware and software to activate a customer's purchased services.

Read More

Topics: Definitions, Provisioning