You use automation every day; recording your favourite TV shows and being thankful for Facebook birthday reminders, even the sprinklers in your garden are automated. The benefits of automation don’t only make our daily lives easier, they make it possible for businesses to thrive. Instead of focusing on repetitive admin tasks, they can focus on figuring out how to get us to Mars.
Automation is used to simplify and speed up operational processes, making mundane and time-consuming tasks a thing of the past. I kinda wish I’d known about the benefits of automation a bit earlier on in my career. I wouldn’t have wasted as much time copying and pasting, that’s for sure.
So, to make sure you don’t waste as much time as I have, I’ve created a list of the top 7 benefits of automation that lay it all out for you.
Centralised databases benefit your customers too. As your customer-facing teams have immediate access to the information they need such as customer information, billing details and ticket status, they can respond to customers quickly - directly improving customer satisfaction.
Automated processes mean that records and associated documentation are stored digitally, easily searchable and attached to the correct datapoint; be it a support ticket or customer contact record.
All you have to do is click a button and the cleverness of automation begins. We’re pretty proud here at SOLIDitech that our business automation platform, SOLID, can process around 800 invoices per second. So if it currently takes you about a minute to send an invoice to a customer, you can imagine how much time you would save when using automation software.
Manually, completing a task twice takes twice as long as completing it once. Once a task (or set of tasks) is automated, it doesn’t matter whether you process 1 or 10,000 items; it takes the same amount of time. This drastically improves scalability and reduces cost-per-task.
This means more time for managers and supervisors to take care of their teams, it also increases accountability.
Good automation software with a centralised database will run reports and produce dashboards of key business information for you. You can then spend all your efforts and skills on analysing reports and the results thereof.
Now that you’re a bit more clued in on some of the benefits of automation, why not try implementing it into your ISP? Not convinced yet? Check out these top 5 reasons why you should automate your business and find out everything you need to know about business process automation.