---
title: The SOLID Blog | Charles Musto
description: I am a creative engineer and businessman who loves to solve problems and automate business operations. Yes, I believe that a healthy mix of originality and practicality helps to garner the best solutions.
---
[](https://blog.soliditech.com/blog)
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[](https://cta-redirect.hubspot.com/cta/redirect/343611/f345118a-fb72-4618-86d2-482d3380b6d0)
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# SOLID Business Automation Blog
Filter by Category
[show all](https://blog.soliditech.com/blog)
[Billing](https://blog.soliditech.com/blog/topic/billing)
[Business Automation](https://blog.soliditech.com/blog/topic/business-automation)
[Customer Self-Service](https://blog.soliditech.com/blog/topic/customer-self-service)
[Customer Service](https://blog.soliditech.com/blog/topic/customer-service)
[Data Security](https://blog.soliditech.com/blog/topic/data-security)
[Financial Processes](https://blog.soliditech.com/blog/topic/financial-processes)
[Integrated Solutions](https://blog.soliditech.com/blog/topic/integrated-solutions)
Filter by Category **
- [Show All ](http://thoughtmate-1.hs-sites.com/orange-blog)
- [Billing](https://blog.soliditech.com/blog/topic/billing)
- [Business Automation](https://blog.soliditech.com/blog/topic/business-automation)
- [Customer Self-Service](https://blog.soliditech.com/blog/topic/customer-self-service)
- [Customer Service](https://blog.soliditech.com/blog/topic/customer-service)
- [Data Security](https://blog.soliditech.com/blog/topic/data-security)
- [Financial Processes](https://blog.soliditech.com/blog/topic/financial-processes)
- [Integrated Solutions](https://blog.soliditech.com/blog/topic/integrated-solutions)
### Posts by Topic
- [Business Automation (24)](https://blog.soliditech.com/blog/topic/business-automation)
- [Customer Service (12)](https://blog.soliditech.com/blog/topic/customer-service)
- [Project Management (11)](https://blog.soliditech.com/blog/topic/project-management)
- [Data Security (10)](https://blog.soliditech.com/blog/topic/data-security)
- [Billing (9)](https://blog.soliditech.com/blog/topic/billing)
- [Custom Software Development (8)](https://blog.soliditech.com/blog/topic/custom-software-development)
- [Data Reporting (5)](https://blog.soliditech.com/blog/topic/data-reporting)
- [Collections (4)](https://blog.soliditech.com/blog/topic/collections)
- [Development Knowledge (4)](https://blog.soliditech.com/blog/topic/development-knowledge)
- [Provisioning (4)](https://blog.soliditech.com/blog/topic/provisioning)
- [Financial Processes (3)](https://blog.soliditech.com/blog/topic/financial-processes)
- [Integrated Solutions (3)](https://blog.soliditech.com/blog/topic/integrated-solutions)
- [Revenue Leakage (3)](https://blog.soliditech.com/blog/topic/revenue-leakage)
- [Customer Self-Service (2)](https://blog.soliditech.com/blog/topic/customer-self-service)
- [Customer Portals (1)](https://blog.soliditech.com/blog/topic/customer-portals)
- [Efficiency (1)](https://blog.soliditech.com/blog/topic/efficiency)
- [Time to Market (1)](https://blog.soliditech.com/blog/topic/time-to-market)
## Charles Musto
I am a creative engineer and businessman who loves to solve problems and automate business operations. Yes, I believe that a healthy mix of originality and practicality helps to garner the best solutions.
Find me on:
- [Read More **
29 Sep
** Data Security
Five Best Practices for Access Control
As networks and application delivery models evolve, security remains top of the mind for IT managers. ISPs hold volumes of sensitive customer information that include personal, financial and other..
** Charles Musto
](https://blog.soliditech.com/blog/five-best-practices-for-access-control)
- [Read More **
16 Sep
** Customer Service
Customer Service Advice: How to Outsmart Your Peers
“The customer is always right”. “The customer is king”. “Make the customer feel at home”. “Smile and nod”. “Think happy thoughts”. You’ve heard all of this advice before but are you really heeding it?
** Charles Musto
](https://blog.soliditech.com/blog/customer-service-advice-how-to-outsmart-your-peers)
- [Read More **
26 Aug
** Billing
Why the rise of ISP Billing Software is nothing to be afraid of
One thing that most ISPs have in common is some sort of billing system to handle their subscription-based and ad-hoc billing. For some ISPs this billing system may be a simple spreadsheet. For..
** Charles Musto
](https://blog.soliditech.com/blog/why-the-rise-of-isp-billing-software-is-nothing-to-be-afraid-of)
-
[Read More **
04 Aug
](https://blog.soliditech.com/blog/is-business-automation-software-a-smart-investment)
[** Business Automation
Is Business Automation Software a Smart Investment?
First, let’s break up the question. If you’re still wondering what Business Automation is, then be sure to check out our handy [definitions](https://blog.soliditech.com/blog/topic/definitions) or download [our Executive’s Guide to Automation eBook.](https://blog.soliditech.com/blog/an-executives-guide-to-automation-free-ebook)
](https://blog.soliditech.com/blog/is-business-automation-software-a-smart-investment)
** Charles Musto
- [Read More **
15 Jul
** Business Automation
Five Great Business Automation Resources to Follow
The technology arena is very much a dynamic one, with new developments hitting the scene almost daily. Companies are constantly challenged to bring best-of-breed products and solutions to challenging..
** Charles Musto
](https://blog.soliditech.com/blog/five-great-business-automation-resources-to-follow)
- [Read More **
07 Jul
** Customer Self-Service
Automation and Customer Self-Service Go Together Like a Horse and Carriage
When done right, business process automation can help organisations achieve much higher levels of productivity by removing countless redundant processes and workflows that no longer serve the company.
** Charles Musto
](https://blog.soliditech.com/blog/automation-and-customer-self-service-go-together-like-a-horse-and-carriage)
- [Read More **
24 Jun
** Financial Processes
Five Signs that your Complex Financial Processes Need to be Simplified
The "last mile" is a term used in the telecommunications industry to describe the technology used to provide the last mile of connectivity between the service provider and the customer.
Similarly,..
** Charles Musto
](https://blog.soliditech.com/blog/five-signs-that-your-complex-financial-processes-need-to-be-simplified)
- [Read More **
03 Jun
** Customer Service
10 Tactics to Reduce Customer Churn
The customer churn rate in a subscription-based ISP business is a measure of the number of subscribers/customers that cancel their services over a specified period of time, e.g. a monthly churn rate..
** Charles Musto
](https://blog.soliditech.com/blog/10-tactics-to-reduce-customer-churn)
- [Read More **
25 May
** Integrated Solutions
Why Integrated Software is Better
Fast-growing businesses can very quickly find that investment in disparate software products doesn’t yield the results they need. Siloed software creates islands of knowledge that is difficult to..
** Charles Musto
](https://blog.soliditech.com/blog/why-integrated-software-is-better)
- [Read More **
05 May
** Customer Service
Customer Service: How to Use all the Benefits of Automation
Modern day businesses are facing increasing pressure to find ways of interfacing with their client base in more efficient and creative ways. A minute in the digital age can be an eternity, with..
** Charles Musto
](https://blog.soliditech.com/blog/customer-service-how-to-use-all-the-benefits-of-automation)
- [Read More **
10 Mar
** Billing
ISP Billing Software: The Solution to your Repetitive Problems
The nature of the ISP industry demands that those who operate in this playing field constantly improve their internal processes as a means of retaining and growing their customer base. An Internet..
** Charles Musto
](https://blog.soliditech.com/blog/isp-billing-software-the-solution-to-your-repetitive-problems)
- [Read More **
18 Feb
** Billing
5 Things to Look for when Buying ISP Billing Software
Revenue assurance is one of the main challenges for any organisation. This holds especially true for Internet Service Providers (ISPs), who operate in a business climate where new competition arrives..
** Charles Musto
](https://blog.soliditech.com/blog/5-things-to-look-for-when-buying-isp-billing-software)
[**](https://blog.soliditech.com/blog/author/charles-musto/page/1#)
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