Business process automation is very quickly becoming a highly strategic enabler of business control and agility and a very important tool in the CIO's kitbag. But why?
A lot has changed since the 1990's. Today, the aim is to maximise automation rather than re-engineer it. Technological advancements and the success of cloud computing have accelerated the evolution of business processes from 're-engineering' to 'automation'.
But why? What are the real business benefits?