SOLID Business Automation Blog

How Automation can Benefit a Small Business

Posted by Annette Gardner

22-Feb-2017 08:13:00

A small business is required to do pretty much the same tasks as a larger business, but with fewer people. This presents a few very specific challenges around processes, time slicing, scalability and skill sets.

Automation can benefit a small business by easing up manual tasks and streamlining processes. Automation also allows you to benefit from the skills of others (affordably), and gives you more time to dedicate to networking; the bread and butter of small business.

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Topics: Business Automation, Process Automation, Small Business

How to Stop Customer Service Automation from Annoying your Customers

Posted by Callan Wienburg

13-May-2016 08:45:00

To start reading this article, press 1.

To skip to the conclusion, press 2.

To speak to a customer service representative, press 3.

You pressed 3, goodbye. Click. Beeeeeeep…

We’ve all been through it. Your internet is giving you issues, so you check your provider's website and there’s nothing on there, so you ring up the call centre....

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Topics: Business Automation, Process Automation, Customer Service

The Best Tips for Automation Success

Posted by Annette Gardner

20-Jan-2016 09:27:00

Embarking on an automation project is never undertaken lightly. Business operations and processes affect almost every part of your business; from Agents on the ground, to Engineers, to Finance and Technical Support. Adjusting the processes that form the backbone of these functions can be daunting to say the least - even when it is for the ‘greater good’.

Customers usually seek us out once they’ve hit a critical point in their business operations where current processes are no longer manageable and their bottom line is being affected (aka Revenue Leakage).

So - when you’re at a pivotal moment in your business operations history - and you’re kinda NEEDING your automation project to be a success - how do you go about making it happen?

I asked our team of engineers who work daily on automation projects from South Africa to Uganda and everywhere in between, to come up with their best tips - and this is what they said:

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Topics: Business Automation, Process Automation, Advice, Tips

The Ultimate Checklist for Successful Automated Provisioning

Posted by Annette Gardner

17-Dec-2015 08:59:03

As we all know, setting up a successful automated provisioning process isn’t as simple as just stringing a few tasks together with mailto links and hitting “go live”.

Complications arise because of the cross-departmental nature of provisioning processes; Originating from your call centre or Sales teams, they are intrinsically linked through to engineering, installations and then on to the finance department. Not to mention how these internal processes directly and indirectly affect customer satisfaction.

With such a detail orientated and complex collection of processes to compile, understand and automate, it can be hard to keep the bigger picture in mind. So in an effort to make things a little easier for you, we have compiled a complete online automated provisioning checklist you can bookmark and use to make sure your next project is a success.

 

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Topics: Business Automation, Process Automation, Provisioning, Automated Provisioning

Why Billing Reports Should be the Next Process You Automate

Posted by Annette Gardner

18-Nov-2015 13:49:28

When it comes to billing, even the smallest mistake can have the most severe impact on your bottom line. 

ISP Finance departments capture, process and organise volumes of personal, transactional and credit information. Typically, these reside in separate (disconnected) software applications. Add the constant high tempo of transaction and data processing required, and it’s clear how small, yet significant errors easily creep into the billing process. 

Automated billing reports provide transparency, identify profitability centres, eliminate unexpected errors and enable detailed billing analysis. Combined, this delivers key information the finance team needs to shore up revenue leakage and add considerable business value.     

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Topics: Billing, Process Automation, reporting

5 Signs Your Business Needs Automated Provisioning

Posted by Annette Gardner

04-Nov-2015 08:30:00

As a CIO or COO you’re constantly seeking out simplified systems that give you a competitive edge. Simplification means fewer errors, less expense, better (and quicker) service delivery, stronger controls and more time for you to add value to the business. For ISPs, service provisioning is a core, 24/7 function that occurs at speeds that demand the utmost accuracy and efficiency. In working towards simplification - automated provisioning is key.

In this blog, we’ll identify five signs that your business is relying on the wrong solutions to your service provisioning challenges, and how automated provisioning systems can remove some of those operational headaches.

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Topics: Process Automation, Provisioning

Is Business Automation Software a Smart Investment?

Posted by Charles Musto

04-Aug-2015 12:20:00


Is Business Automation Software a Smart Investment?First, let’s break up the question. If you’re still wondering what Business Automation is, then be sure to check out our handy definitions or download our Executive’s Guide to Automation eBook.

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Topics: Business Automation, Process Automation, Benefits

Automated Provisioning: 3 Top Benefits

Posted by Annette Gardner

09-Apr-2015 09:00:00

"Provisioning" specifically refers to the act of setting up or configuring the necessary hardware and software to activate a customer's purchased services. Automating that process results in, amongst other benefits: increased business agility and minimised revenue leakage.

Rather than relying on time consuming and error-prone manual processes, changes to an account’s status are propagated to remote systems instantly; without timely human errors or process-breakdown delays.

In our recently published eBook “How Automated Provisioning Technology Enables Business Agility” we detail 9 ways in which Automated Provisioning supports operations through software, technology and architecture.

In this post, we’ve detailed 3 of those benefits:

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Topics: Business Automation, Process Automation, Provisioning, Automation Feature

What is Automation? [In 120 Words]

Posted by Annette Gardner

13-Jan-2015 08:30:00

What is Automation: Using a set of preprogrammed workflows to convert a manual task with consistent and repeatable steps into one which a computer completes for you.

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Topics: Business Automation, Process Automation, Definitions

An Executive's Guide to Automation [Free eBook]

Posted by Annette Gardner

03-Nov-2014 08:00:00

Executives are accountable for more than ever before: Balancing efficiency with profitability, productivity with your business goals and effectiveness of process with customer satisfaction.


Your job is to ensure your business remains agile and competitive whilst making the best possible profit margin. 


As discussed in our latest eBook, one of the most promising tools available to executives is Automation. 

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Topics: Process Automation, Executive's Guide