Customer portals are like email signatures - ‘property’ owned by you that is very rarely taken full advantage of. Rather than an afterthought (i.e. more than a simple, but non-functional place where customers come to be frustrated); your customer portal and its functionality should be automated.
"Provisioning" specifically refers to the act of setting up or configuring the necessary hardware and software to activate a customer's purchased services. Automating that process results in, amongst other benefits: increased business agility and minimised revenue leakage.
Rather than relying on time consuming and error-prone manual processes, changes to an account’s status are propagated to remote systems instantly; without timely human errors or process-breakdown delays.
In our recently published eBook “How Automated Provisioning Technology Enables Business Agility” we detail 9 ways in which Automated Provisioning supports operations through software, technology and architecture.
In this post, we’ve detailed 3 of those benefits:
More and more businesses are realising the benefits automation can bring them and their core departments such as Operations, Support, Marketing, Sales, and of course, Finance.
For a time-starved financial professional, the best processes to automate are those that significantly reduce time spent on repetitive processes, ensure revenue leakage is minimal, that finances are transparent and customer satisfaction is high.
In this post we’ve picked out which are the best processes to automate to achieve these goals.
Access Control is all about security. And the best approach to security is to have multiple secure layers. Access Control is just one of those layers (albeit the first).
Think about a house: Before you can snoop around the bedroom cupboard you have to get through the front gate - Access is that front gate.
You’ve got lots to protect - customer and business data is your most valuable asset. Investing in great, robust security for your business software should be a priority.
There has very recently been a string of highly publicised security breaches at major global companies such as Sony Pictures Entertainment, Home Depot and eBay (to name a few). These just go to prove that no one is immune.
To help you understand what Access Control is and why it’s so important, we’ve put together a few key facts: