SOLID Business Automation Blog

Callan Wienburg

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Recent Posts

5 Things We All Hate About ISP Billing Software

Posted by Callan Wienburg

02-Sep-2016 11:20:00

When your ISP Billing Software works, it’s brilliant. But when it doesn’t, it could be disastrous for both your pocket and sanity. If the automated processes supporting your billing function are not carefully reviewed and planned in detail, it could result in a plethora of issues including incorrect billing, high support costs or customers receiving bills that are difficult to understand. This leads to a lot of head scratching, sighing and raised tempers - the phrase “Hulk, smash!” Comes to mind.

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Topics: Billing software, ISP Billing

What is a Business Intelligence Dashboard?

Posted by Callan Wienburg

03-Jun-2016 10:00:00

Next time you mundanely plonk your cheeks down on your car seat, don’t just mindlessly look out into the distance. Take note of what’s right under nose. A warning light that flashes when your engine is too hot, another one reminding you that your oil is low, a sign stating that your car’s battery is short of power…

This is your car’s dashboard. It displays a set of visual cues that show the current status of your car. Enter the business intelligence dashboard. This holds the same function as your car’s dashboard, except it is a visual guide to your business. In other words, it is a bunch of pretty pictures that tell you if your business operations are going according to plan.

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Topics: Definitions, Dashboards, business intelligence

How to Stop Customer Service Automation from Annoying your Customers

Posted by Callan Wienburg

13-May-2016 08:45:00

To start reading this article, press 1.

To skip to the conclusion, press 2.

To speak to a customer service representative, press 3.

You pressed 3, goodbye. Click. Beeeeeeep…

We’ve all been through it. Your internet is giving you issues, so you check your provider's website and there’s nothing on there, so you ring up the call centre....

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Topics: Business Automation, Process Automation, Customer Service